FAQ

TICKET PRE-SALE INFORMATION 

I WANT TO GET FIRST ACCESS TO TICKETS HOW DO I DO THIS?

You need to have ordered Morrissey’s album Low In High School in any format from either the UK or EU MPORIUM store.

Or 

You need to have registered via the No Purchase Necessary form hosted on this site.

 

WHEN WILL I GET MY PRESALE ACCESS CODE?

If you purchased an album, or registered via the form, you will receive an email by 10AM on Thursday 23rd November 2017 containing your unique presale code, a link to the presale and details of the UK date. Please check your inbox and junk folder carefully on/after this date and retain this email.

 

WHEN DOES THE PRESALE OPEN? 

These emails invite you to purchase tickets in our exclusive presale window, running between 10AM GMT Thursday 23rd November 2017 and 08.59am GMT 24th November.

Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket pre-sale before general release. Please note, due to high demand tickets are extremely limited. 

 

HOW DOES THE CODE WORK? 

Each code is only valid for the UK date and can only be used once. 

You have access to buy up to two (2) tickets via each code.

Please keep the email containing your presale link and unique passcode safe, ready for the presale. 

 

HOW DO I REDEEM MY CODE?

The presale period opens at 10am GMT, Thursday 23rd November 2017. 

Simply follow the link provided in your email, which will take you to a designated presale page and enter your unique presale passcode into the box provided when prompted to do so. 

Please ensure you are entering your unique passcode into the appropriate box.

 

I'VE ORDERED THE ALBUM BUT I HAVE NOT RECEIVED MY CODE YET, WHY?

You should receive your code by 10AM on Thursday 23rd November 2017, please check both your inbox and junk mail folders carefully to locate this email. 

The code, along with all the tour details will be sent to the email address that you used when making your album purchase. 

If you have not received this code by 9:30am on Thursday 23rd November 2017– please contact us here

Please quote your email address, full name – and we will verify your order and reply with your pre-sale access code 

Before getting in touch, please don’t forget to check your junk mail folder too just in case your email is in there!  

 

I'VE ENTERED MY PRE-SALE CODE ON THE PRE SALE PAGE – BUT IT DOES NOT WORK.

WHAT SHOULD I DO? 

If your code does not work - please contact us here

Please quote your email address, full name and the pre-sale code you were originally allocated. 

We will reply as quickly as possible. 

 

IF I ORDER MORE THAN ONE ALBUM FORMAT, WILL I GET ADDITIONAL CODES? 

One code is issued per customer. 

 

I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY CODE? 

In order to qualify for the ticket pre-sale you need to order directly from the Official MPORIUM Store. 

 

GOOD LUCK!